Samsung buyers don't Owners of Samsung smart TVs say their swish sets are basically unusable after a bungled firmware update. Other articles you may find useful: Samsung, meanwhile, has yet to say much about the problem other than to relay through forum support staff that it was aware of the bug and was working on a remedy. You will need to download the right software for your model. In fact, the update was so bad, it looks as though it will require people to send or bring their televisions back to base for repair to correct the cockup. Switch off your TV 2. Do install updates, and get a bricked telly.